Data Deletion

hearOS — Tinnitus Awareness & Personalized Sound Routines

Last updated: June 02, 2025

You have the right to delete your personal data from hearOS at any time. This page explains what data we hold, how to delete it, what happens after deletion, and what limited data we are required to retain under applicable law.

Note: hearOS requires an account to use. Unlike some apps, there is no offline or guest mode. All data is linked to your account on our servers — deleting your account is the primary way to remove your data.

Table of Contents

1. What Data hearOS Holds About You
2. Types of Deletion
3. How to Delete Your Account
4. What Gets Deleted and When
5. Data We Are Required to Retain
6. Health Data — Special Considerations
7. Third-Party Data
8. After Deletion — Can You Recover Your Data?
9. Cancel Subscription Before Deleting
10. Your Additional Privacy Rights
11. Need Help?

1. What Data hearOS Holds About You

2. Types of Deletion

Option A — Full account deletion

Permanently deletes your account and all associated server-side data. This is the only way to remove all personal data because hearOS requires an account. → See Section 3

Option B — Health data consent withdrawal (partial)

Removes tinnitus profile, hearing self-check, and symptom diary data without deleting your full account. Access to the features that depend on this data will be restricted. → Settings → Privacy → Manage Consents → Withdraw health data consent

Option C — Selective data deletion

Requests removal of a specific category (e.g., support emails, session history) without full account deletion. → Contact app@icitech.com.tr with subject "Data Deletion Request — Partial". We will respond within 30 days.

3. How to Delete Your Account

Account deletion is available within the app.

On iOS

Settings → Account → Delete Account → Confirm

1. Open hearOS → go to Settings
2. Tap Account
3. Scroll to Delete Account
4. Read the confirmation — it summarizes what will be permanently deleted
5. Tap Confirm Delete

On Android

Settings → Account → Delete Account → Confirm

1. Open hearOS → go to Settings
2. Tap Account
3. Scroll to Delete Account
4. Read the confirmation screen
5. Tap Confirm Delete

What you will be asked to confirm

Before deletion is finalized, the app will show:

• A summary of all data that will be permanently deleted
• A reminder to cancel your active subscription first (if applicable)
• A reminder that deletion is irreversible and data cannot be recovered
• A final confirmation tap

Deletion is permanent and irreversible. Once confirmed, your account and data enter the deletion queue and cannot be restored.

4. What Gets Deleted and When

Deleted within 30 days of your request

Anonymized within 30 days (where full deletion has technical dependencies)

Aggregate analytics data is irreversibly anonymized so it cannot be linked to you.

Deleted automatically on a rolling basis (independent of account deletion)

5. Data We Are Required to Retain

The following data cannot be deleted on request during its mandatory retention period:

This data is stored securely, access-restricted, and used only for its legal retention purpose.

6. Health Data — Special Considerations

Tinnitus profile data, hearing self-check results, and symptom diary entries are health-related data processed on the basis of your explicit consent.

You have two options for removing this data:

Option 1: Withdraw consent only (keep account)

• Go to Settings → Privacy → Manage Consents → Withdraw health data consent
• Your tinnitus profile, hearing check results, and symptom diary will be deleted within 30 days
• Your account, session history, and progress data remain
• Features that rely on this data (frequency matching, symptom diary, hearing self-check) will be disabled until consent is re-granted

Option 2: Delete full account

• Deletes all data including health data within 30 days
• Cannot be undone

7. Third-Party Data

Deleting your hearOS account removes data from our servers, but some data exists with third parties:

RevenueCat

RevenueCat holds a pseudonymous customer ID and subscription transaction history. Account deletion triggers a deletion request to RevenueCat. You can also submit a direct request at: https://www.revenuecat.com/privacy

Apple App Store (iOS)

Apple holds your App Store purchase history independently. To manage Apple data: https://privacy.apple.com

Google Play (Android)

Google holds your Google Play purchase history independently. To manage Google data: https://myaccount.google.com/data-and-privacy

Microphone data

No microphone audio is ever stored. There is nothing to delete.

8. After Deletion — Can You Recover Your Data?

No. Account deletion is permanent and irreversible.

Once confirmed:

• Your account data enters a deletion queue and is removed from our systems within 30 days
• There is no grace period or recovery window
• We cannot restore your account, tinnitus profile, symptom diary, session history, or any other data after deletion

Before deleting, consider:

• Taking screenshots of your tinnitus frequency profile or progress data you want to keep
• Exporting your data via Settings → Privacy → Export My Data *(where available)*
• Cancelling your active subscription first (see Section 9)

9. Cancel Subscription Before Deleting

Deleting your account does not cancel your subscription.

If you have an active hearOS Premium subscription, cancel it first through the App Store or Google Play, then delete your account. Otherwise:

• Your account will be deleted but billing may continue
• You will no longer be able to manage the subscription from within the app
• You must cancel directly through your platform's subscription management

10. Your Additional Privacy Rights

EEA and UK users may also lodge a complaint with their local data protection authority. See our GDPR Privacy Notice for country-specific authority details.

Turkish users may apply to the KVKK at https://www.kvkk.gov.tr/.

We respond to all data rights requests within 30 days, free of charge.

11. Need Help?

Please include the email address associated with your hearOS account.

We acknowledge deletion requests within 2 business days and complete them within 30 days.

*For full details on how we collect and use your data, see our Privacy Policy. For EEA and UK users, see our GDPR Privacy Notice.*